Support Channels

Direct access to our records management team for indexing and audit inquiries.

Email

For detailed indexing or policy audit questions.

info@aldermanelegal.com

Response within 4 business hours.

Phone

Urgent classification or warehouse audit support.

+27 53 515 9698

Available Mon–Fri, 08:00–17:00 SAST.

Service Level

Standard response and resolution targets.

  • Critical: 2 hours
  • High: 8 hours
  • Standard: 24 hours

Submit a Records Inquiry

Describe your document organization needs and our team will review your request within two business days.

What to include in your message

  • • Approximate volume of records (boxes, linear feet, or file count)
  • • Current storage format (paper, digital, mixed)
  • • Primary goal: audit preparation, retention compliance, or retrieval speed
  • • Any existing classification system or metadata standards

After you submit

A senior indexing specialist will review your description and contact you within 48 hours to schedule a free 30-minute scoping call. No obligation.

Contact & Office Information

Direct lines for document indexing inquiries and records management coordination.

Postal & Courier Address

4503 De Kock Drive Suite 866
For physical document shipments and correspondence.

Telephone

+27 53 515 9698

Direct line for file classification and indexing consultations.

Email

info@aldermanelegal.com

For registry design, policy audit, and records management inquiries.

Office Hours

  • Monday – Thursday: 8:30 AM – 5:00 PM
  • Friday: 8:30 AM – 3:00 PM
  • Saturday – Sunday: Closed

All times local (SAST). Document drop-offs by appointment only.

Preferred Channels

  • Indexing & classification: email or phone
  • Policy audit scheduling: email with subject line “Policy Audit”
  • Warehouse archive evaluation: phone call to arrange site visit

We respond to all inquiries within one business day.

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